Help
Ask about your order, payment, delivery or e-books. The assistant answers straight away, and our staff reply by email if you need them.
Order help
Automatic assistant. Our staff reply by email.
Common questions
How do I check my order status?
Open Track order and enter your order number and email. The order number is in the email we send after you place an order.
I paid but the status still says "Awaiting payment".
Online payments are usually confirmed within a few minutes. Open your order page to check again. For bank transfer or DuitNow QR, send the receipt on WhatsApp and we confirm after checking our account. If the money left your account more than an hour ago, contact our staff with the order number.
How much is postage?
Postage is worked out at checkout by state:
Peninsular Malaysia: RM50.00 for the first unit, RM30.00 for each extra unit.
Sabah, Sarawak and Labuan: RM100.00 for the first unit, RM150.00 for each extra unit.
Free postage on orders of RM50.00 and above.
Self-pickup: free.
Digital products (e-books, licences): no postage.
When will my order arrive?
Orders are prepared once payment is received. You will get an email with the tracking number as soon as it ships. For a particular order, choose "Check my order".
How can I pay?
You can pay with:
Billplz: online banking (FPX), confirmed instantly.
How do I get the e-book or licence I bought?
Access details for e-books, licences and other digital products are emailed to you once payment is confirmed, and shown on the order page. There is no postage on digital products.
Can I cancel my order?
Unpaid orders are cancelled automatically after 60 minutes, so there is nothing you need to do. For a paid order, our staff need to help.
What about returns, warranty or damaged items?
Return and warranty terms are on the pages below. If there is a problem with an item you received, message our staff with the order number and photos of the item.